Advancing Chaplaincy: Learning to Think and Act Strategically 

ACPE Newsletter | March 2017

A series of 4 hour-long webinars offered in Winter-Spring 2017 

Hosted by ACPE Academy; Co-sponsor by Transforming Chaplaincy

The aim of this series is to help leaders and emerging leaders in professional chaplaincy and chaplaincy education develop and strengthen their ability to think strategically about advancing chaplaincy both at the level of the profession and at the level of their institution.

Session 1. Wednesday, March 22, 2017, 2-3 pm EDT
Advocating for the Profession: The Case of Healthcare Chaplains
Presenter: Wendy Cadge, PhD, Brandeis Univerity

Wendy Cadge will present results from her new article about how the Association for Professional Chaplaincy (APC) and its predecessor organizations tried to make the case for chaplaincy as a profession. She explores the strategies and arguments chaplains used to make their case, who they directed these arguments to, and how their strategies and audiences changed over time. As the APC and its predecessor organizations made public statements about their profession, collaborated with other professional groups, lobbied regulatory bodies, and looked to research, their audiences broadened and then narrowed over time. 

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Session 2. Wednesday, April 19, 2017, 2-3 pm EDT
A Roadmap to Success:  How Strategic Planning Provided Direction, Focus, and Additional Resources For Chaplaincy Department Expansion
Presenters: Hanci Newberry, Director; and Imani Jones, Manager, Department of Chaplaincy and CPE, Ohio State University Wexner Medical Center; Steve Kalister, Administrator, Stefanie Spielman Comprehensive Breast Center, The James Cancer Hospital.

The Ohio State University Wexner Medical Center’s Chaplaincy Department leaders and staff recently developed a detailed and evidence-based strategic plan to improve quality of pastoral services and align appropriate level of staffing to services.  A component of the plan was a proposal for increased services and staffing in The James Cancer Hospital, which culminated in senior leader approval of the proposal and the resulting hiring of 9 Full-Time Chaplains in an 8-month period.  This session will outline elements of the strategic planning process, and will discuss the key factors which led to this remarkable outcome. 

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Session 3. POSTPONED: Please check back for updated details.
Emerging Trends in Healthcare, Patient Experience and Implications for Spiritual Care: A Conversation with Jim Merlino, MD
Presenter: Jim Merlino, MD, interviewed by George Fitchett and Kevin Massey

Improving the patient experience is one of the emerging trends in healthcare and a growing number of spiritual care departments are reporting to their institution’s Chief Experience Officer. In this session we will explore the implications of this development and other emerging trends in healthcare with Jim Merlino, MD. Jim is President and Chief Medical Officer of Press Ganey Strategic Consulting. He is the Founder and President of the Association for Patient Experience. In 2009 he was appointed the Chief Experience Officer of the Cleveland Clinic, the second person to hold this position. He is the author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (2014) and was a keynote speaker at the 2014 annual meeting of the Association of Professional Chaplains. (

Session 4. Wednesday, June 14, 2017, 2-3 pm EDT
How Strategic Thinking Created the Metro-Dallas Faith and Health Initiative
Presenter: Linda Wilkerson, Director, Pastoral Care, Parkland Health & Hospital System, Dallas, TX

A current priority in healthcare is developing programs to sustain the wellness of the population they serve. Partnerships with area congregations are an important approach to achieving this goal. This webinar will tell the exciting story of how the Pastoral Care Department at Parkland developed the vision for a Faith and Health Initiative, secured the resources for it, and is currently implementing it in partnership with other Dallas-area healthcare institutions and congregations.

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Registration limit is 100 sites (computers). Early registration will be offered to key leaders including: the Strategic Planning Collective; Transforming Chaplaincy Research Fellows, Transforming Chaplaincy CPE Curriculum Development Grant recipients, and leaders and board members of the cognate groups (ACPE, APC, NACC,NAJC)